Customer Success Case: Pearlescent Pigments for the Ceramics Industry

Customer Background and Application

Customer: Global ceramics manufacturer

Location: Headquartered in the Americas

Application: Pearlescent pigments for ceramics and vitreous frits, intended to replace existing Iriodin-series products.

Specific client name withheld for confidentiality.

The Challenge: High Material Costs and Long Lead Times

The client had been seeking a more cost-effective alternative to their existing pearlescent pigments, as high material costs and long lead times were impacting the market competitiveness of their finished products.

Supplier Evaluation and Pearlescent Pigment Selection

During the supplier evaluation process, the client compared products from **3 to 4 different suppliers**. Sample testing revealed that iSuoChem’s pearlescent pigments not only offered performance highly comparable to the original Iriodin products but also featured more competitive pricing and shorter lead times. Furthermore, our corporate credentials and documentation fully met the international client's supplier qualification standards.

Results: Lower Costs, Stable Quality and Reliable Supply

*   The yield rate for the client's ceramic products manufactured using our pigments reached **100%**.

*   Total pigment procurement costs were reduced by up to approximately **50%**.

*   Agreed-upon lead times were consistently met.

*   The partnership has spanned **over 10 years**.

*   iSuoChem achieved the **highest annual rating** in the client's supplier evaluation system.

Why the Customer Chose iSuoChem

During the procurement phase, the client compared products from 3–4 companies. Our products demonstrated the highest similarity to the Iriodin line, offered the best cost-efficiency, and provided faster lead times. Additionally, our qualifications—including certifications such as ISO 9001 and ISO 14001—met the entry requirements for an international corporation.

This enduring partnership demonstrates iSuoChem’s ability to provide reliable, high-performance pearlescent pigment alternatives for industrial applications. It also highlights our strength in helping clients achieve the optimal balance between product performance, supply reliability, and procurement costs.